A specialist in awareness, change, communications, working with individuals and organisations.
Architect of AWARE, WILLING and ABLE©
First job was as a singer and guitarist in an indie band, then I became a physicist and went on to design rockets for NASA. After a long stint with KPMG as a management consultant making mergers and acquisitions work and managing large change programs, I made the natural move to organisational development, design, strategy and HR and became a personal coach.
I've been a leader of teams & programs that have won recognised awards for business & strategy, and organisations that have been first in sector to get in to the Best Places To Work listings.
I'm also a competitive runner, and an artist.
Working with people...
As a coach I specialise in helping clients increase influence and awareness, communications structure & delivery, and in effecting behavioural change. I'm one of the first Master Coaches to be accredited by the Association for Coaching, and have worked with over 200 personal clients, helping Unstick issues in their careers, lives and relationships.
I was fortunate to study coaching and emotive interactions with some great people, including the late Freddie Strasser at Regents College. Uniquely for a coach I also studied drama at CSSD... drama helps inform our knowledge of influencing, relationship-building, presentation and public speaking. I write coaching apps for iPhone and iPad.
Working with organisations...
I specialise in strategy, organisational development, design, HR and behavioural/cultural change program leadership. I'm interested in the link between these, brand and reputation, and how we can use all of them to deliver high performance. I've been effective in permanent and interim roles and as a consultant and have managed multi-£million budgets and teams of 4 to over 100.
So I don’t forget what clients go through daily, I seek to take up periodic full-time roles. I’ve recently been Director for OD&D at the Ministry of Justice and at the BBC. I’ve also been Chief People and Strategy Officer for AEGIS/Carat and a Director/program manager in management consulting for KPMG.
I'm an experienced mediator, facilitator and moderator, working with companies from BT to Saatchi to UCL.
I've gained 20 years' experience in Media, Arts & Heritage, Construction, Professional Services, Charity, Higher Education, Financial Services, Retail/Fashion and Public sectors. With clients from Diesel to Qantas, The United Nations to HSBC, Heathrow Airport to University College London.
Research and Academic...
Visiting lecturer at UCL, London South Bank University and a former visiting professor at ESCP Business School.
I research in intrinsic motivation, behavioural change and Personality Type tools, for which I develop and publish iPhone/iPad Apps and run fun interactive workshops to help people increase their awareness.
My interest in the interface between art and science has led to some interesting paintings, sculptures and photographs.
Education and Professional Quals...
PhD (University College London); BSc 1st Class Honours (University College London).
Chartered FCIPD; CPhys, Chartered Scientist (CSci); PRINCE2 Program Management; Founder Member Association of Professional Interims (MAPI); Institute of Directors (MIOD); Master Executive Coach (Accredited, Association for Coaching); Cert. in Cognitive Behavioural Techniques; Affiliate Member of the British Psychological Society (Founder member BPS Coaching Psychology Group); Mediation (Accredited, Regents College); Practitioner of Psychometric tools (inc. MBTI®, FIRO-B®).
Leadership/line management of Talent, Capability, Inclusion & Diversity, L&D, Leadership, Employee Engagement, OD&D.
Working with Digital and Technology Director to merge/redesign the directorate, improve team working, performance management and retain staff.
Leading the ‘Bringing the organisational vision to life’ and ‘Building a diverse and capable workforce’ workstreams for the MoJ 2020 Transformation program.
Designing and leading 5 month transformation of Corporate Services/Operations, including guiding principles, engagement program and so increasing engagement scores against the general trend.
Designing & implementing 2016 Inclusion & Diversity, Talent strategies.
Designing & implementing 2016 Capability, Leadership & L&D strategies
Driving closer working relationships between 40 MoJ Directors for org. benefits.
Leading Organisational Development & Design initiatives for other MoJ bodies and the Civil Service.
Working with Director General's Strategists, HR, Marketing team. Leading design and delivery of a Change & Engagement Programme to deliver BBC Strategy and transformation of the organization culture in the wake of recent high profile issues. Change portfolio included new leadership behaviours and new and existing people-centred projects across the BBC - e.g. recruitment, talent development, leadership, career mobility, organisation design, behavioural change - for 22,000 full time and 66,000 contract staff.
Led transformation for UK Media & Comms group with 7 companies, later extending to Europe and Global. Led global performance management, directors’ reward/LTIPS, L&D. Counsel to the CEO and Directors. Leapt to #1 in revenue, made National Business Awards finals, first in sector to enter Sunday Times Best Companies To Work. Also managed downsizing program effectively. “We didn’t set up the function for altruistic reasons. We wanted to see returns on investment. Jack and his team delivered” Colin Mills, MD
Strategy, OD, HR, Communications, Change, M&A. Business analysis & change programme manager for large transformation programmes. Based London, Sydney, Melbourne, working worldwide.
Client Interim and Project Work
Embedding new Strategy, Stakeholder & Employee Engagement & Communications. Co-designed engagement strategy to make BTO #1 for customer service. Designed engagement programme to deliver participative events personally to global audience of 14,000. Coached 180 managers to deliver the events.
Strategic Employee & Brand Engagement. Developed strategy with board and CEO, identified behavioural change necessary, then designed one of the first ever genuinely brand-linked behavioural frameworks. Led roll-out of engagement events and supported translation of frame to personal goals for staff. “The best organised and most successful intervention of this type that I have been part of. Everyone engaged with you. Very impressed.” Siân Davies, CEO
Programme manager for groundbreaking transformation project that changed the nature of the construction industry and Terminal 5’s relationship with suppliers. Led stakeholder engagement, inc suppliers and employees. Results: increased safety and cost-effectiveness, unifying practices for BAA, T5 and 50+ commercial partners; credited as a foundation of T5’s construction success. “You seem to sprinkle magic dust on difficult situations” David Hall, Strategy Director
OD, Change Mgt, Strategy, Internal comms, & Leadership development: board & senior management, working for HRD. “Since you started working with us we've seen increasing alignment in the first-line team. Many people have commented on it.” Tim Pointer, HR Director
L&D Strategy, L&D Supplier Selection, Visiting lecturer in Personality Type and Learning, Motivation, Coach to senior Directors. "His USP is the way he combines the rational, logical, objective approach to the job that fits his scientific background with great insight into and empathy for the emotional/people side of achieving change - driving the change and releasing the energy." Su Bryant, Director, Centre for Advanced Learning And Teaching
Advisor to UCL Director of Museums and Director of UCL Estates.
The Personality Express suite for iPhone, iPad and other Apple products is one of the most highly rated MBTI®/Awareness/Personality Type app suites available.
Professional coaching profile at the Association for Coaching.
Jack's art and photography website.